service policy

we aim to please

100% Satisfaction Guarantee

We do our best to meet or exceed your expectations. If you’re not satisfied with the job we did, please notify us within 24 hours of service completion, and we’ll return and complete the job to your satisfaction.

Preparation for your Appointment

Kindly remove all personal belongings from within the vehicle prior to service. To ensure cleaning of locked compartments or compartments with personal belongings such as the center console, please remove items and leave the compartment open for our specialists to access. Closed compartments will not be emptied or cleaned.

If you have a driveway, please park your vehicle in the center of your driveway with enough room to swing the doors wide open. If service will take place on the street curb we ask that you try to park your car in front of your house or apartment building with enough space for us to park either in front or behind your vehicle.

Upon arrival we only ask for a few minutes of your time so that we can go over items covered by service and your authorized signature on the work order.

Cost of Service

Most vehicles pay the advertised price for service but every vehicle is subject to inspection prior to starting service to identify areas that may need extra work or do not qualify for the advertised price. There is an optional fee that varies for dog hair removal. We highly recommend dog hair removal for interior details but the choice of thorough removal is completely up to you.

Payment

Payment (by check, cash, or credit/debit Visa, Master Card, Discover, AMX) is due when service is completed. A $35.00 fee applies to returned checks for reasons stated by the bank. There is a $5.00 fee for payments collected over the phone.

Cancellations and Rescheduling

You’re welcome to cancel or reschedule with at least 24 hours’ notice. We plan our schedule ahead of time, and our crew depends on the regular income of a full schedule. When you cancel on short notice, we still need to compensate our staff fairly. When we schedule your appointment we reserve that time for you and you alone, and turn other business away. We charge a $65.00 missed appointment fee for late cancellations or late reschedules.

Estimated Arrival Time

We’ll give you an estimated window of arrival. Our crew will call you to let you know if they’re significantly off schedule (more than a half hour early or late). While we schedule for travel time, we can’t control traffic conditions, and earlier customer appointments may take more time or less time than scheduled, or be cancelled.

Service Liability

When we service your vehicle we take great precaution in conserving the appearance of your vehicle and the functional operation of all features equipped in your vehicle. Upon arrival we will visually inspect your vehicle for exterior and interior damage. In many cases damage is not noticeable due to the vehicles state prior to detailing. It is your responsibility to point out items that are fragile or are no longer functional. We are not responsible for electrical or mechanical malfunction, scratches, swirl marks, dents, stains, tears in your cloth or leather seats and carpets, cracks or creases in leather seats, or any blemishes that may appear from the process of washing, drying, buffing, and cleaning your vehicle.